Refund policy

RETURN POLICY

Yes we have a 14-day return policy, which means you have 14 days after the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it, clothing must not be worn, washed, dry-cleaned, altered, damaged, free of any stains, odours, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All tags must be attached when returned. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@marieetlarmoire.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues
Please inspect your order, you have 7 days from the time of reception to contact us immediately if the item is defective, damaged (We are so sorry) or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, all Sale items, Accessories, Swimwear, and Intimates are a Final Sale. If such items are returned a $25.00 fee will be charged and the items will be returned to you. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not . If approved, your parcel will process within 5-7 business days. A confirmation email will be sent to you to confirm your refund or exchange. you’ll be automatically refunded on your original payment method. Please remember it can take 3-5 business days for your bank or credit card company to process and post the refund to your account.